Meruka India Tourism Services - India tourism, India tours and travel, Mumbai, Maharashtra, India

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Terms and Conditions
 
Before booking the tour, it is important that you read the below given general terms and conditions. It has been prepared to safeguard the interest of both the guest as well as our company, avoiding any ambiguity in communication.




Tour Booking:

We do not book any tour or execute services like hotel booking, flights, transport etc. without the receipt of the advance payment by the guest which acts as a guarantee. Normally the payment structure followed is as below:


 30% advance + Air/Train Fare if any To book the tour cost to initiate the hotel bookings etc
 40% advance 20 Days prior from the starting date of the tour
 30% payment: On arrival by cash



Alternatively to avoid the exercise and charges of two transfers you can opt for the below:


  60% advance + Air/Train Fare if any To book the tour cost to initiate the hotel bookings etc
 40% payment On arrival by cash


Documents Required:

For air/train booking we require the passport copies of the guest, which can be scanned and e-mailed to us.

Services Status:

After making the advance payment, as per the time infrastructure the guest will be updated about the hotel bookings, train/flights bookings etc (with PNR nos. / E tickets etc.) as desired by the guest.



Policy Regarding Cancellation / No Show / Early Departure:

In case of cancellation of the travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date on which we receive a letter in writing from the guest providing us the reason for the cancellation. The cancellation charges would be as follows:


 Minimum 45 days prior to arrival: 10% of the tour/service cost
 Minimum 30 days prior to arrival: 20% of the tour/service cost
 Minimum 15 days prior to arrival: 30% of the tour/service cost
 Minimum 07 days prior to arrival: 40% of the tour/service cost
 Minimum 03 Days prior to arrival: 50% of the tour/service cost
 Minimum 48 hours prior to arrival: 70% of the tour/service cost
 Less than 48 hours: 75% of the tour cost/service cost
 Less than 24 hours or No show: No Refund


In case of peak season a separate cancellation policy is applicable, which would be advised as and when required.

After commencement of the tour, if the services are cancelled by the guests, the refund would be restricted to a limited amount. This would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Flight ticket Payment & Cancellation:

• The domestic air fare changes on day to day basis, so the quoted air fare may marginally change at the time of booking. (Increase / Decrease). Once the tickets are issued we will charge the applicable air fare as printed on the e tickets.

• The guest has to make 100% advance payment for the air tickets

• In case of air ticket cancellation there will be cancellation charges of $ 10 per ticket (refundable / non refundable) levied by our agency.

• The refund amount of the tickets will be subject to the policy of that particular airline only.

• In case the airline has cancelled that particular booked flight, the full amount will be refunded or the guest will be shifted to an alternate convenient flight.


Train ticket Payment & Cancellation:

• The guest has to make 100% advance payment for the train tickets

• Train tickets reservation starts 90 day prior to the date of travel.

• The cancellation charges are subject to the time of cancellation and the particular train.

Refund

• For any unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to banking procedures. Bank charges (if any) would be debited from the refund amount.


Our Liabilities & Limitations

• Meruka India Tourism Service acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services. All exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

• After the finalization of the tour/service cost, if there are any hikes in the entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.

• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check-in and check-out time of the hotels until unless indicated in the itinerary.

• All itineraries are intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change scheduled trip and arrangements in context to the issue of safety comfort and general well being for the beneficial for the guest with prior information.

• We shall not be responsible for any delays & alterations in the programme due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, political closures or any unexpected event. However, our agency will assist and help the guest to sort out any issue at our best level.

• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.